RETURN POLICY

RETURN TIMES ​

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YOU HAVE 30 DAYS FROM THE DATE OF PAYMENT TO RETURN ANY PRODUCT PROVIDED THEY ARE UNUSED, WASHED OR ALTERED. SALE AND/OR FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED. FOR PRODUCTS PURCHASED FROM A RETAILER ARE SUBJECT TO THE RETAILER'S RETURN POLICIES.

 

​ RETURN PROCEDURES ​

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IN ORDER TO RETURN A PRODUCT FOR REPLACEMENT OR FOR A REFUND, YOU JUST HAVE TO CONTACT OUR CUSTOMER SERVICE VIA THE BUTTON AT THE BOTTOM OF THE PAGE, THE FORM ON OUR “CONTACT” PAGE OR DIRECTLY VIA THE ADDRESS FOLLOWING EMAIL: INFO@AUTHORITYSKATEBOARDS.COM. PROCEDURES FOR RETURNING THE PRODUCT WILL BE PROVIDED TO YOU BY OUR CUSTOMER SERVICE. TO GUARANTEE THE LOWEST PRICES FOR OUR CUSTOMERS, WE USE SEVERAL EXTERNAL CARRIERS. SO IT IS POSSIBLE THAT THE RETURN EXPERIENCE WILL DIFFER FROM ONE CUSTOMER TO ANOTHER IN ORDER TO MEET THE  REQUIREMENT OF THE MOST AFFORDABLE CARRIER. WE ARE ALSO AFFECTED BY RECENT RATE INCREASES. CUSTOMERS WILL THEREFORE BE INVOICED BY THE CARRIER.

 

​ DEFECTIVE, DAMAGED OR WRONG PRODUCT ​

 

THE CUSTOMER IS RESPONSIBLE FOR CHECKING THE ACCURACY OF THEIR ORDER UPON RECEIPT AND FOR NOTIFYING OUR CUSTOMER SERVICE WITHIN 7 DAYS OF ANY PROBLEM WITH THE MERCHANDISE. THE RETURN PROCEDURE IS THE SAME AS MENTIONED IN THE PREVIOUS POINT. ​

 

 RETURN TO SENDER ​

 

IF A PACKAGE IS SENT TO THE WRONG ADDRESS, IS NOT CLAIMED OR IF DELIVERY IS REFUSED AND THE PACKAGE IS RETURNED TO US, THE DELIVERY COSTS WILL NOT BE REFUNDED AND A FIXED CHARGE OF CAN$25.00 WILL BE DEDUCTED FROM THE REFUND. IT IS THE CUSTOMER'S RESPONSIBILITY TO PROVIDE A VALID ADDRESS AS WELL AS CLAIM THE SHIPMENT DESTINED FOR THEM AT A COLLECTION POINT PRESCRIBED BY THE CARRIER

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Local Pick up and free delivery

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Before payment, you'll choose between two shipping options. Regular shipping through normal transporter with additional fees or free local pick up. To select this free service, you have to move and get your order in the green zone (see the map's button) There's a possibility for a free shipping inside the white zones. To confirm free pick up or free delivery, contact our rep through the customer's service mail address at info@authorityskateboards.com. You will receive an reply within 24H.